Avenues' Employee Injury Reporting ProcessIn the event of a worker injury, provide the needed level of care first, including but not limited to 911 emergency service if necessary.
The employee's direct supervisor must be immediately notified for any injury requiring medical care.
All workplace injuries requiring medical care must be documented using the First Report of Injury. Any injuries not requiring medical care can be documented on the Avenues Injury Report form.Managers and Administrators should have copies of the Avenues Workers Compensation Authorization that an employee can show as proof of workers compensation coverage.
As soon as is practical, supervisors should contact a director level administrator for any injuries requiring outside medical care.
Director level administrators must report these injuries to the QBE Workers Compensation Claims-1-877-308-5143, as soon as practically possible.
First Report of injury forms can also be faxed to 615-541-4171 or emailed to qbeclaims@qrm-inc.com.Be prepared with: facts regarding the injury; social security number, date of hire, date of birth, employee address, phone and other contact info.
Avenues will test for drug, alcohol or other substance use if there are indications of employee impairment at the time of their accident or injury.The case will be assigned to an adjuster and you will be provided with a case number. Write the case number on the injury report and the Workers Compensation Authorization and submit both to the administrative office for processing.
Employees with a non-emergency, work related injury, who need medical care, are encouraged to use a medical provider authorized by QBE Workers Compensation for initial and follow up care.
Employees who used emergency or other initial treatment outside of the QBE system are encouraged to use a medical provider within the QBE system for any follow up care.
Employees at the Avenues Des Plaines, Niles and Park Ridge locations can use: Concentra, 8125 River Drive, Morton Grove, Illinois, 60053; 847-470-1720 (Map of Morton Grove Concentra). Office hours are Monday thru Friday, from 8:00 a.m. to 5:00 p.m.
There is also a Concentra Clinic at 1830 Jarvis in Elk Grove, 847-952-1180 that is open M-F from 7:00 a.m. to 10:00 p.m. (Map of Elk Grove Concentra).
Employees near the Avenues Wheeling location can use: Concentra, 544 W. Dundee, Wheeling, Illinois, 60090; 847-419-6974 (map of Wheeling Concentra). Office hours are Monday-Friday from 7:00 a.m. to 10;00 p.m..
Employees in need of non-emergency medical treatment for a work related injury when the Concentra clinics are closed, should seek treatment at any 24 hour medical clinic or the nearest hospital or other treatment center.
Employees in need of work related, immediate emergency medical care should call 911 or seek treatment at the nearest hospital emergency room.
Employees are also able to use any Concentra office for initial or follow up treatment.
Click here to view locations and hours of other Concentra offices
If necessary, please contact the office for referrals to additional medical providers.
Required Official Notice to Employees from the State of Illinois
regarding Workers Compensation
(requires Adobe Acrobat Reader)
*****Illinois Industrial Commission Handbook on Worker's Compensation and Occupational Diseases
(requires Adobe Acrobat Reader)